Refunds & Returns Policy

Refund & Return Policy

At Immemore, we strive to ensure our customers are satisfied with every purchase. If you experience an issue with your order, please review the policy below.

Physical Products

Order Cancellation

Orders may be canceled within 12 hours of purchase, provided the order has not yet been processed or shipped. If you need to cancel or modify your order, please contact us through our Contact Us page as soon as possible.

Refund Eligibility

Within 14 days of receiving your order, you may request a refund if:

• Your order did not arrive
• The item arrived damaged or defective
• The item received is significantly different from the product description

If approved, refunds will be issued to the original payment method used at checkout.

Refund Requests May Not Be Approved If

• An incorrect or incomplete shipping address was provided by the customer
• The carrier confirms the order was successfully delivered
• The product was damaged after delivery due to misuse, neglect, or improper handling
• The refund request is submitted more than 14 days after delivery

If your order has not arrived within 30 business days after shipment, please contact us through our Contact Us page so we can investigate the shipment and assist you.

Returns & Exchanges

To request a return or exchange, please contact us through our Contact Us page with your order number and details about the issue. Once your request is reviewed, we will provide instructions for the next steps.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Please do not send products back without authorization.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned if opened, used, or unsealed:

• Face and body products with broken seals
• Underwear without intact hygiene seals
• Swimwear without intact hygiene seals
• Pierced jewelry with tampered or broken seals

Digital Products

Due to the nature of digital goods, all digital sales are final once the product has been downloaded or accessed.

If you experience issues such as file errors, missing content, or access problems, please contact us through our Contact Us page and we will assist you as quickly as possible.

Exceptions (At Our Discretion)

• A file is corrupted or incomplete and cannot be replaced
• Accidental duplicate purchases
• Technical issues preventing access that cannot be resolved

Requests must be submitted within 3 days of purchase and include your order number and a brief explanation of the issue.

By placing an order on this website, you agree to the terms of this Refund & Return Policy.